FAQ

WARDROBE.NYC

WARDOBE.NYC is the industry’s first true luxury direct-to-consumer label, founded in 2017 by designer Josh Goot and stylist Christine Centenera.

Our business model.

We design modern essentials for men & women. These pieces are carefully considered and combined into 4-piece and 8-piece wardrobe sets, and available only as a single purchase.

Designed in NYC and made in Italy, we produce in limited quantity, and exceptional quality.

WARDROBE.NYC is available exclusively via our website, with no traditional retail margins. This approach allows unprecedented value for true luxury goods.

The Winter 2018 wardrobe for men & women.

The Winter 2018 wardrobes are comprised as follows:

Man
The 4-piece wardrobe contains a Blazer, Trouser, Shirt, T-Shirt.
The 8-piece wardrobe contains a Coat, Hoodie, Knit, Pant, Blazer, Trouser, Shirt, T-Shirt.

Woman
The 4-piece wardrobe contains a Blazer, Skirt Shirt, T-Shirt.
The 8-piece wardrobe contains a Coat, Knit, Blouse, Legging, Blazer, Skirt, Shirt, T-Shirt.

Our fabric sourcing and manufacturing standards.

Our fabrics are sourced from leading textile mills in Italy. All of our garments are developed and produced in Italy.

How many units we produce.

For our launch season - Winter 2018 we have produced in strictly limited quantities.
For Women, we will release 200 x 4-piece and 50 x 8-piece wardrobes.
For Men, we will release 100 x 4-piece and 50 x 8-piece sets.

Pre-Order shipping schedule.

Our private launch and pre-order opens on December 4. Pre-Orders will begin shipping on Monday, December 11.

Can I buy single items?

We only sell our pieces as part of a complete 4-piece or 8-piece wardrobe.

Can I select a size for each item?

Yes, you may select a size for each individual item within your wardrobe.

Can I exchange an item, or multiple items from my order?

Yes, you are welcome to exchange any item(s) from your wardrobe purchase. Kindly note that items may be exchanged for the same item, in a different size. For example, if your shirt is too small, you can exchange your shirt for a larger size.

Can I return an item for a credit or refund?

You may obtain a credit or refund for an entire 4-piece or 8-piece wardrobe only. We do not offer credits or refunds for individual items.

Free exchanges and returns.

We provide a one-time free exchange or return on all orders. Simply contact Customer Care, and we will provide a pre-paid label for your exchange or return.

Free shipping.

Yes, we offer free shipping on all domestic (within the USA) and international orders.

International regions.

Yes, we ship to all international regions except Indonesia & India.

Delivery to Russia.

Wardrobe.NYC does deliver to Russia, however all orders into Russia are shipped Delivered Duties Unpaid (DDU).

Will I be charged any additional duties and taxes?

All pricing includes duties and taxes. All international orders, excluding Russia are delivered Duties Delivered Paid (DDP). The customer will not incur any additional charges.

When will I receive my order?

Standard Ground shipping within the USA will take 5-7 days depending on the shipping address. Expedited shipping options are available at checkout. International shipping will take 3-5 days.  Shipping into Russia takes 6-10 days, this does not include customs clearance

If I buy an 8-piece wardrobe, can I swap to a 4-piece?

In this case, please contact Customer Care, and we will assist with your request.

If I buy a 4-piece wardrobe, can I upgrade to an 8-piece?

In this case, please contact Customer Care, and we will assist with your request.