FAQ

WARDROBE.NYC

WARDROBE.NYC is the industry’s first true luxury direct-to-consumer label, founded in 2017 by designer Josh Goot and stylist Christine Centenera.

Our business model

We design modern essentials for women and men. These pieces are carefully considered and combined into wardrobe sets - available only as a single purchase.

Designed in NYC and made in Italy, we produce in limited quantity, and exceptional quality. WARDROBE.NYC is available exclusively via our website, with no traditional retail margins. This approach allows unprecedented value for true luxury goods.

Release 02 | Sport

Release 02 | Sport is a complete capsule of luxury sports essentials for women and men. The 10-piece wardrobe can be worn in active or everyday urban life.

The Yung-1 by adidas Originals

Release 02 | Sport features a limited edition, advanced release of the adidas Originals Yung-1 sneaker in a white, cream and light grey color way, with exclusive gum sole.

Pre-Order

On June 28, 2018 we will invite our valued clients, friends and members to a private pre-order of the first 500 Sport wardrobe sets.

Public Launch

The public launch date for Release 02 | Sport is July 10, 2018. A further 500 wardrobe sets will be issued at public launch. Shipping commences July 24, 2018.

Pay Over Time

WARDROBE.NYC offers financing options for all US and international customers. For more information visit Pay Over Time or email customercare@wardrobe.nyc

Our fabric sourcing and manufacturing practices

All of our garments are developed and produced in Italy exclusively for WARDROBE.NYC. Our fabrics are of the finest quality - sourced from leading Italian textile mills. We employ the best processes and manufacturing standards to create a true luxury product.

How many units do we produce

We produce in strictly limited quantities. Release 02 | Sport will offer a maximum of 1000 wardrobes split between women and men.

Can I buy single items?

We only offer our pieces as part of a complete 10-piece wardrobe.

Can I select a size for each item?

Yes, you may select a size for each individual item within the 10-piece wardrobe.

Can I exchange an item, or multiple items from my order?

Yes, you are welcome to exchange any item(s) from your wardrobe purchase. Kindly note that items may be exchanged for the same item, in a different size. For example, if your t-shirt is too small, you can exchange the t-shirt for a larger size.

Can I return an item for a credit or refund?

You may only obtain a credit or refund for an entire wardrobe return. We do not offer credits or refunds for individual items.

Free exchanges and returns

We provide a one-time free exchange or return on all orders. Contact Customer Care, and we will provide a pre-paid label for your exchange or return.

Free shipping

We offer free shipping on all domestic US and international orders. The cost of shipping is included in the listed price on the website.

International regions

We ship to most international regions. Refer to our country selector to view the list of countries that we ship to.

Delivery to Russia

Wardrobe.NYC does deliver to Russia, however all orders into Russia are shipped Delivered Duties Unpaid (DDU).

Will I be charged any additional duties and taxes?

All pricing includes duties and taxes. All international orders, excluding Russia are delivered Duties Delivered Paid (DDP). Shipping into Russia takes 6-10 days. This does not include customs clearance.

When will I receive my order?

Standard Ground shipping within the USA will take 5-7 days depending on the shipping address. Expedited shipping options are available at checkout. International shipping will take 3-5 days.  Shipping into Russia takes 6-10 days, this does not include customs clearance.