Shipping & Taxes

Free Shipping 

WARDROBE.NYC offers free Domestic and International shipping.

Sales Tax - USA

All orders shipped to New Jersey & New York are subject to sales tax. Taxes are calculated at the time of checkout

Domestic Shipping - USA

UPS is our vendor for all domestic orders - delivered within the United States.

Once your payment is received, it may take up to 24 hours to process your shipment depending on what time of day your order was placed. Purchases made after 12:00pm EST will be shipped the following business day. Orders placed on a weekend, or public holiday will be shipped the following business day.

The shipping rates and delivery times are outlined below. You may select your preferred shipping option at check-out.

  • UPS Ground / Free / 3-5 Business Days
  • UPS 2 Day Air / $75 / 2 Business Days
  • UPS Next Day Air / $150 / 1 Business Day 

Shipments to the East Coast will usually take 1-2 business days with UPS Ground. However this is not guaranteed. If you would like a guaranteed delivery date, we suggest selecting an expedited service

All shipments require a signature upon delivery. A Customer may request to waive this requirement by contacting UPS directly. Customers will have this option once the order has shipped from our warehouse. WARDROBE.NYC does not accept any liability for lost or stolen packages without a signature

UPS operates between 9am – 6pm on business days. You can specify an alternate daytime delivery address when ordering. For example, your work address is recommended. UPS cannot deliver to PO Boxes or APO / FPO addresses.

Duty & Taxes - International  (excluding Russia)

All orders shipped to the following regions UK, Europe, Australia, Canada, Hong Kong, and Japan are shipped on a DDP (Delivery Duty Paid) basis - all import taxes and duties are included in the final price. Your order will not be subject to any additional charges.

Other International regions not listed above will ship DDP, however import duties and taxes will be calculated at checkout.

If you are asked to pay additional duties or taxes please contact customer care, and we will work with our trade partners to resolve.

Duty & Taxes - Russia

All orders into Russia are shipped Delivered Duties Unpaid  (DDU).  Taxes and duties are not included, payment of any fees is the responsibility of the recipient, and will be collected at the time of delivery. Assessment of duties and taxes are determined by the customs agency within Russia and are based on the value of the order and the tax-free threshold, if it exists, for goods imported into Russia.   Please contact the local customs bureau for any questions related to the import tax / duty fees levied by Russian imports.

Once a package arrives  in Russia the customer will be contacted to clear the package with the Russian’s local customs office.  Wardrobe will supply all documents for custom clearance

If you need any additional supporting documentation please contact customer care, and we will work with our trade partners to resolve.

International Shipping 

DHL is our vendor for all international orders - delivered outside the United States.

Once your payment is received, it may take up to 24 hours to process your shipment depending on what time your order was placed. Purchases made after 12:30pm EST be shipped the following business day. Orders placed on the weekend, or public will ship on the following business day.

The shipping rates and delivery times are outlined below. 

  • DHL Express / Free / 3-5 Business Days*

DHL offers On Demand Delivery (ODD). This allows customer to waive the signature requirement or update their delivery information. Customers will have this option once the order has shipped from our warehouse. WARDROBE.NYC does not accept any liability for lost or stolen packages without a signature.

DHL operates between 9am – 6pm on business days. You can specify an alternate daytime delivery address when ordering. For example, your work address is recommended.

International shipping is not available in Indonesia and India. DHL cannot deliver to PO Boxes.

*Some remote areas can take take up to 8 business days.

International Shipping - Russia

Landmark Freight  is our vendor for all orders delivered to Russia

Once your payment is received, it may take up to 24 hours to process your shipment depending on what time your order was placed. Purchases made after 12:30pm EST be shipped the following business day. Orders placed on the weekend, or public will ship on the following business day.

Landmark Freight  / Free / 6-10 Business Days.  This does not include the time for Customs Clearance.

First Time Orders

For security purposes, WARDROBE.NYC reserves the right to ship first-time orders to the cardholder’s billing address or work address. To avoid delays in receiving your order, please provide the correct billing and shipping information associated with your payment method. We recommend entering a shipping address where someone will be present to sign for and accept the order.

Insurance

WARDROBE.NYC insures each purchase during the time in transit until it is delivered to you. All orders require a signature upon delivery at which point responsibility for the shipment passes to the customer. If you have specified a recipient other than yourself for delivery purposes, you also accept that a signature by the third party is sufficient proof of delivery by WARDROBE.NYC.

Refused Packages

If a package is refused, the return shipping cost and any applicable duties and taxes associated with the return will be deducted from the customer’s refund.