SHOP WOMAN
RELEASE 15 NOIR
RELEASE 10 HB COLLECTION
NEW IN
ESSENTIALS
PERMANENT COLLECTION
WARDROBES
SHOP MAN
PERMANENT COLLECTION
WARDROBE.NYC
US / USD
CUSTOMER SERVICE
SHOPPING BAG (0)
WARDROBE.NYC

WARDROBE.NYC offers complimentary Domestic and International shipping.

*Due to increased demand during the ARCHIVE SALE, please allow 2-4 business days to allow for pre-shipment processing.

 

DOMESTIC - USA
FedEx is our vendor for all domestic orders delivered within the United States. Please keep in mind orders are typically processed when all items are available.

If you have any queries or would like to upgrade to an express service to better secure a specific delivery date, please contact [email protected]. Please note overnight shipment requests must be approved before 12pm EST to secure delivery the following day.

All shipments require a signature upon delivery. You may request to waive this requirement by contacting FedEx directly. Customers will have this option once the order has shipped from our warehouse. 

WARDROBE.NYC does not accept any liability for lost or stolen packages without a signature. We recommend entering a shipping address where someone will be present to sign for and accept the order.

FedEx operates between 9:00am and 6:00pm on business days. You can specify an alternate daytime delivery address when ordering. For example, your work address is recommended. FedEx cannot deliver to PO Boxes or APO / FPO addresses.

INTERNATIONAL (EXCLUDING RUSSIA)
DHL is our vendor for all orders delivered outside the United States.

Please keep in mind orders are typically processed when all items are available. If you have any queries, please contact [email protected]

The shipping rate and delivery time are outlined below:

DHL Express / Free / 3-5 Business Days*
DHL offers On Demand Delivery (ODD). This allows customers to waive the signature requirement or update their delivery information. Customers will have this option once the order has shipped from our warehouse. WARDROBE.NYC does not accept any liability for lost or stolen packages without a signature. We recommend entering a shipping address where someone will be present to sign for and accept the order.

DHL operates between 9:00am and 6:00pm on business days. You can specify an alternate daytime delivery address when ordering. For example, your work address is recommended.

At this time, DHL Express is not available in Indonesia and India. Orders to these markets will ship DHL Standard (5-10 Business Days to India, 6-14 Business Days to Indonesia).
*Some remote areas can take up to 8 business days.

RUSSIA
Landmark Freight is our vendor for all orders delivered to Russia. Due to Russia’s invasion of Ukraine and the ongoing war activities, Landmark Freight has suspended operations to the region for the time being. We will continue to monitor the situation until operations resume. 

We hope for a peaceful resolution soon and greatly appreciate your partnership as we navigate through this unprecedented time together.

FIRST TIME ORDERS
For security purposes, WARDROBE.NYC reserves the right to decline first time orders shipped to a location other than the cardholder’s billing address, secondary residence or work address. To avoid delays in processing your order, please provide the billing and shipping information associated with your payment method.

PRE-ORDER
Orders containing Pre-Order items will be processed as soon as stock is received, as indicated by the estimated date that is displayed during item selection before checkout. You will receive an automated email notification when your order has shipped. If your order contains a combination of pre-orders and available-to-ship items, you can contact Customer Care to request partial shipment for any available items. 

Prior to shipment, pre-order items can be canceled for Store Credit only. Once you have received your order, it will still be eligible for a complimentary return or exchange. Please see Exchanges & Returns for additional information. 

INSURANCE
WARDROBE.NYC insures each purchase during transit until it is delivered to you. All orders require a signature upon delivery at which point responsibility for the shipment passes to the customer. If you have specified a recipient other than yourself for delivery purposes, you also accept that a signature by a third party is sufficient proof of delivery by WARDROBE.NYC.

REFUSED PACKAGES
If a package is refused, the return shipping cost and any applicable duties and taxes associated with the return will be deducted from the customer’s refund.