Customer
Care

Exchanges & Returns

WARDROBE.NYC offers free exchanges and returns on all orders.

Customers may exchange items within any wardrobe purchase – an item may be exchanged for the same item in a different size or color. We allow the return of a complete wardrobe for a full refund. We also offer exchanges and returns on individual item purchases. To be eligible for an exchange or return, please ensure the following:

  • The garment is in its original packaging, with swing-tag attached.
  • The garment is in perfect condition – it may not be worn, washed or damaged.
  • You have the receipt or proof of purchase.
  • You have obtained a prepaid shipping label.

WARDROBE.NYC reserves the right to reject any items for exchange or return that do not meet the above requirements. If your exchange or return is rejected, you will be notified by email.

 

Exchange Process

In your request, please note the item(s) you would like to exchange, and the desired replacement size(s). If approved, we will place your replacement items on hold and email you a one-time prepaid shipping label.

Please follow these steps to complete the process:

  • Ensure all exchange items are in their original condition, unworn, with swing tags attached.
  • Pack all items in the manner they were received including all packaging materials, garment bags, hangers, etc.
  • Use the smallest possible shipping box. Make sure to only use one box for all items you need to exchange. Feel free to keep your custom white box.
  • Print and tape the return label to the outside of your return parcel – cover any prior shipping address.
  • For domestic orders, call FedEx (1 800 463 3339) to arrange a free collection or drop the package off at a Fedex location. Visit www.fedex.com/locate to find one near you.
  • For international orders, call Customer Service to arrange a free collection or drop the package off at a DHL location. Visit www.dhl.com to find one near you.

If your exchange is not shipped within 5 business days of issuing the prepaid shipping label, the items will no longer be eligible for exchange. We will process your exchange order as soon as the return parcel has been inspected and approved by our logistics center.

If we have sold-out of the replacement size and are no longer manufacturing the item, you can elect to return the entire order for a full refund.

 

Return Process

Contact customercare@wardrobe.nyc within 5 business days of order receipt to request a return. In your request, please note your order #. If approved, we will email you a one-time prepaid shipping label.

Please follow these steps to complete the process:

  • Ensure all returned items are in their original condition, unworn, with swing tags attached.
  • Pack all items in the original white box and shipping carton. 
  • Pack all items in the manner they were received including all packaging materials, garment bags, hangers, etc.
  • For international orders, please include the commercial invoice provided in 3 copies.
  • Print and tape the return label to the outside of your return parcel – cover any prior shipping address.
  • For domestic orders, call FedEx (1 800 463 3339) to arrange a free collection or drop the package off at a Fedex location. Visit www.fedex.com/locate to find one near you.
  • For international orders, call Customer Service to arrange a free collection or drop the package off at a DHL location. Visit www.dhl.com to find one near you.

If your return is not shipped within 5 business days of issuing the prepaid shipping label, the items will no longer be eligible for return.

Once your return is received, inspected and approved, we will refund the full order value via your original payment method. You will receive an e-mail confirming when the refund is issued. It may take up to 10 business days to receive your refund depending on your payment processor.

For international orders outside the United States, customers enter into a payment contract with Flow Commerce Inc. We will assist with processing refunds, chargebacks and any dispute management. Additional support can be provided by contacting Flow Commerce at help@flow.io.